Use this sub-module to set the unknown charges (charges not known by the system), for example setting alternate charges such that for every pesa pepe withdrawal fee a customer will have to bear some charges for the money sent.
From the Alternate Channel Type drop down menu, select alternate channel whose charge is to be determined.
Alternate Channels Fig 2
Alternate Channel Types Explained:
ABC Bank - This is a third party transacting environment for abc bank.
Agency Banking - Refers to pos/ sacco agents.
Broker - This is a intermediary between the cbs and agent terminals/ c2b transactions
Citius - This is a mobile banking platfrom provided by Citius.
Interswitch - This is an atm service provider which integrates with the cbs
MCo-op Cash - This is a mobile banking environment offered by Cooperative Bank.
PesaPepe - This is mobile banking environment provided by Vanguard.
Sacco Link - This is an atm service provided by cooperative bank.
Sparrow - This is a atm service for local atms.
SpotCash - This is a mobile banking environment provided by Tangazoletu.
From the charge type drop down menu, select the charge to be attached to the alternate channel:
Alternate Channels Fig 3
Charge Types Explained:
Airtime fee - this is the charge a customer bears for every airtime recharge carried out through the alternate channel banking environment.
Bank Inquiry Fee - this is the fee a customer bears when he/she makes a bank inquiry through an alternate channel.
Sacco Link Balance Inquiry Fee (Co-op Bank Agent) - this is the charge a customer bears when he/she makes a SaccoLink balance inquiry through a Co-op Bank Agent.
Sacco Link Balance Inquiry Fee (via Mobile) -this is the charge a customer bears when he/she makes a SaccoLink balance inquiry through a mobile.
InterSwitch Balance Inquiry Fee (Agency Banking) - this is the charge a customer bears when he/she makes an Interswitch balance inquiry through an Agent.
Deposit Fee - this is the fee a customer bears when he/she deposits cash into is/her alternate channel account.
Sacco Link Deposit Fee(Co-op Bank Agent) - this is the charge a customer bears when he/she makes a deposit into his/her account through a Co-op Bank Agent.
InterSwitch Deposit Fee(Agency Banking) - this is the charge a customer bears when he/she makes a deposit into his/her account through an Interswitch Agent.
Guarantorship Inquiry Fee - this is the charge a customer bears when he/she makes an inquiry about his/her guarantorship status
Linking Fee - this is the fee a customer bears when he links his accounts to his alternate channel banking environment.
Mini Statement Fee- this is the fee a customer bears when he/ she requests his/her account's mini statement through an an alternate channel banking.
Sacco Link Mini Statement Fee (Co-op Bank Agent)- this is the fee a customer bears when he/she makes a SaccoLink mini statement request through a Co-op Bank Agent.
Sacco Link Mini Statement Fee (via Mobile)- this is the fee a customer bears when he/she makes a SaccoLink mini statement request through mobile.
InterSwitch Mini Statement Fee(Agency Banking) - this is the fee a customer bears when he/she makes an Interswitch mini statement request through an Agent.
PIN Reset Fee - this is the fee a customer bears when he/she makes a pin reset request through his/her alternate channel.
Sacco Link Purchase Fee (Goods $ Services via Mobile) - this is the fee a customer bears when he/she makes a payment using SaccoLink for goods purchased or services received.
Purchase Fee (Goods $ Services) - this is the fee a customer bears whenever payment for goods and services is done
Purchase Fee (Goods $ Services with Cash Back) - this is the fee a customer bears whenever payment for goods and services with cash back is done
Renewal Fee - this is the fee a customer pays when he/she makes an alternate channel renewal request.
Replacement Fee - this is the fee a customer bears when he/she makes an alternate channel replacement request.
Withdrawal Fee - this is the fee a customer bears when he/she carries out a withdrawal using his/ her alternate channel banking environment.
Sacco Link Withdrawal Fee (via Account-to- Mpesa)- this is the fee a customer bears when he/she makes a SaccoLink withdrawal request via Account to Mpesa.
Sacco Link Withdrawal Fee (Co-op Bank Agent)- this is the fee a customer bears when he/she makes a SaccoLink withdrawal request through a Co-op Bank Agent.
Sacco Link Withdrawal Fee (Co-op Bank ATM)- this is the fee a customer bears when he/she makes a SaccoLink withdrawal request through a Co-op Bank ATM.
InterSwitch Withdrawal Fee (Agency Banking)- this is the fee a customer bears when he/she makes an Interswitch withdrawal request through an Agent.
Sacco Link Withdrawal Fee (via Non-Co-op-Bank ATM)- this is the fee a customer bears when he/she makes a SaccoLink withdrawal request via a Non-Co-op Bank ATM.
Select the appropriate entity to bear the charge; institution or customer:
From the applicable charges pane, select the appropriate charge to be attached to the selected alternate channel type.
See below:
Alternate Channels Fig 4
NOTE: All the above charge types have attached applicable charges which are borne by either the customer or institution.
Then click on applicable charges as shown on the figure above then click on update
button
On successful completion you will get a pop up message confirming that the operation was successful.
