Support ›› Manual ›› Credit Management ›› Operations ›› Refunds Processing ››
Refund Batch Origination
Use this sub-module to initiate a Refund request.
A refund Batch Debits a Customer's Loans or Investment account and Credits their Ordinary Savings account and /or their loan accounts.
To access this window, click Credit Management - > Operations - > Refund Processing -> Catalogue
The following screen will open up:
Catalogue Fig 1.
The available batches will be displayed on the screen.
Initiate A Refund request:
Click on the CREATE button to open up the following screen:
Catalogue Fig 2.
On the above screen, fill the following:
Customer Name:Look up and pick the member requesting the refund
Refund Type:Look up for the appropriate refund type
Remarks:Define appropriate remarks
Proceed and define the debit account, the corresponding amounts to be effected for each component (principal and interest) where applicable
Click on the CREATE Button to complete this task.
On successful completion you will get a pop up message confirming that the operation was successful
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